ISALA

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Admission to Isala Zwolle (EN)

Opname in Isala Zwolle

We would like to tell you more about how things work at Isala, and provide you with useful information to help you find your way in the hospital and prepare you for being admitted to Isala. If you have any questions or comments after reading this information, naturally our staff members will be ready to help. 

We wish you a pleasant stay and a speedy recovery.

On behalf of the whole Isala staff

Tip
Bring this information with you during your hospital stay, so that you always have the correct information at hand. All of our patient leaflets can also be found at www.isala.nl.

Prior to admission

You are going to be admitted to our hospital in the near future. You can find information here on preparations in the hospital and recommendations for preparing for your admission at home.

Preparations in the hospital
Preoperative examination

During the preoperative examination, you will have consultations with:

  • a pharmacy technician (if you are on medication)
  • a nurse
  • and an anesthesiologist.

Your visit to the Preoperative Examination outpatient clinic will take about an hour.

The consultation with the pharmacy technician

The pharmacy technician will go over the list of medications you take at home in order to determine which medications you actually use. Remember to mention any over-the-counter medication purchased from the drugstore. This information will be entered into Isala's computer system for the purpose of medication safety. This ensures that the anesthesiologist always has an up-to-date medication summary during consultations. Remember to request an up-to-date medication summary from your own pharmacy and bring it with you to your appointment.

The consultation with the nurse

The nurse will discuss the agreements that have been made with you concerning preparations for surgery and follow-up care. During the consultation, the nurse will go over a number of questions with you, which are important for the nursing ward. The nurse will also ask you about your situation at home and the expected follow-up care. In addition, the nurse will tell you on any medical devices you may need and where you can obtain them.

The consultation with the anesthesiologist

The anesthesiologist is the medical specialist responsible for the anesthesia, pain relief and other care surrounding your surgery. During this consultation, he/she will want to obtain the clearest possible picture of your state of health. He/she will also discuss the various anesthesia options with you in order to determine the most suitable form of anesthesia for you. Isala’s policy on fasting before surgery will also be discussed with you during your visit to the Preoperative Examination outpatient clinic. More information can be found in the patient leaflet 'Anesthesia'. Please read this leaflet carefully.

Please note
You must fast before surgery in order to prevent serious complications. This means:
  • Up to 6 hours before the admission time you may have only a light breakfast.
    • For example, two rusks with jam but no butter, or two crackers with jam, but no butter, either milk formula or tube feeding. It is very important that your stomach be empty during the operation: otherwise there is a risk of the contents of your stomach getting into your lungs, which may cause serious inflammation of the lungs.
  • Up to 4 hours before the admission time you may still breastfeed your baby.
  • Up to 2 hours before the admission time you may drink only clear liquids.
    • Such as tea, water or clear apple juice/lemonade (no milk products or broth). Unless the anaesthetist has agreed otherwise with you.

Example
You are expected at the hospital at 15:00. This is referred to as the admission time. In this case, you may not eat anything after 9:00, and you may not drink anything after 13:00.

Have you been at risk of contamination with resistant bacteria?

  • Have you undergone treatment in another hospital in the Netherlands or abroad during the last six months?
  • Are you staying in a care institution that is currently experiencing an MRSA outbreak?
  • Do you come into contact with pigs, veal calves or broiler chickens in your daily work or do you live on a farm with these animals?

Then report this beforehand during the preoperative examination or to the secretarial office of the outpatient clinic. You may be carrying a highly resistant bacteria without being aware of any symptoms. Highly resistant bacteria are insensitive to certain antibiotics. These bacteria can be harmful to patients who have reduced immunity due to their illness. In this case, your examination or treatment can still take place, but we will follow a number of special guidelines while caring for you in order to prevent other patients from being contaminated.

Admission date

As soon as your admission date has been set, the outpatient clinic or the secretarial office of the specialist treating you will notify you by telephone or in writing. You will then have the opportunity to make the necessary arrangements at home.
You may have already received an admission date from the secretary of your attending physician.
We will do our very best to treat you on the agreed date. However, unforeseen circumstances may occur, which make this impossible. As inconvenient as this is, our hospital will not be held liable for any financial loss you suffer as a result.

Preparations at home
Waiting period

Use the time before admission to stay in shape as much as possible. Particularly if you have to undergo surgery, being in the best possible shape plays an important role in making a good recovery. Try to stop smoking, stay active if you can, and eat as healthily as possible.

What do you need to arrange beforehand?

Contact person

It is advisable to designate a contact person in your family or circle of friends. This way the hospital staff will know who they are able to inform about your situation and who to contact if necessary. In the interest of privacy, we are only able to provide information on your situation to your first contact person, unless you indicate that your second contact person can also receive information. We will then record this in the nursing record. The contact person can also coordinate visits. You can give the name and telephone number of this contact person to your nurse on the first day of your admission.

Medication summary

It is important that your attending physician is aware of the medications you take, so that he can determine which medications you can use during your stay in the hospital. Please request an up-to-date medication list from your own pharmacy prior to your admission to the hospital. Add to this any over-the-counter medications you use – such as paracetamol (acetaminophen) or ibuprofen.

Transportation home

If you know how long you will be staying in hospital, you can already arrange transportation from the hospital to your home. And, if necessary, you can arrange for support and assistance after you return home. This can also be arranged in the hospital by a transfer nurse. More information on the Transfer Bureau can be found under 'After your admission'.

What should you bring with you?

  • Appointment card, if you received one.
  • Health insurance card or health insurance policy document.
  • Valid identity document: a passport, driver's license or ID card. You must be able to identify yourself at our hospital if requested to do so. We are also legally obliged to register and/or check your citizen service number (burgerservicenummer - BSN).
  • Comfortable clothing, for daytime and nighttime, a bathrobe, ordinary clothing and solid shoes. There is no need to spend the whole day in your pajamas or bathrobe.
  • Do you use tools like a walker or stool at home? Take this to the hospital. It is often more familiar to use your own walking stick or walker.  
  • Toiletries such as shampoo, (electric) toothbrush and toothpaste. If necessary: shaver, trimmer, sanitary towels and glasses case.
  • Medication. If you use medication at home, bring it with you in the original packaging and give it to the nurse. It will be returned to you later. You can also bring along a list of your medications from your family doctor or pharmacist.
  • Relaxation. It can be nice to read, do puzzles, listen to music, etc. Also consider needlework materials, writing utensils, paper, stamps and your mobile phone. Wireless internet is also available. So remember to bring chargers for your phone and any other devices you bring with you.

What shouldn’t you bring with you?

  • Towels are available in the hospital.
  • It is better to leave valuables such as your watch, wedding ring and other jewelry at home. Our hospital will not be held liable for loss or theft of your property. If you do lose something, you can report this to the manager of your ward.
  • If you do have valuables with you, you can store them in a safe in the wardrobe in your hospital room. Each patient has access to his/her own safe.
  • In the interest of fire safety, you may not bring the following items with you: electric blanket, blow dryer, curling iron/straightener, foot warmer and radio.

Not feeling well, have a cold or flu?

Do you have a cold or the flu? Or do you suspect that you might have been contaminated with another infectious disease such as diarrhea, mumps or tuberculosis? If so, please notify us before you are admitted. You can do this by phoning the person from whom you received the confirmation of your admission date. Often your examination or treatment can be performed anyway, but we will follow special guidelines while we care for you in order to prevent other patients from being contaminated.
If you feel unwell or have a fever on the morning of your admission, please contact the ward to which you are to be admitted just in case.

Your stay

We would like to inform you about how things work at the hospital and about the people you will encounter during your hospital stay.

Central Reception Desk

Report to the Central Reception Desk on the day of your admission. You can register there if you have not already done so. The Central Reception Desk staff member will check the details on your appointment card. Isala works with hosts and hostesses, who will bring you to the right ward if they are available at the time. If there is no host/hostess available, the staff member at the desk will explain which nursing ward you need to go to and where you can find it.
If you still need to undergo certain examinations in connection with your admission, these will be performed first.

In the nursing ward

Once you have arrived at the nursing ward, you will speak with a nurse about the procedures during your stay in hospital and your surgery, if applicable. You can give the name and telephone number of your contact person to the nurse. It is important that you let the nurse know if you are following a special diet or are sensitive or allergic to certain foods. Please also let the nurse know if there have been any changes in your health situation or medication use since the preoperative examination.
During your stay in the hospital, you will have most contact with the nurses. You can ask them all of your questions about your care and the way things work in the ward.
You will be cared for in a single, double or four-person room. The rooms are shared by both male and female patients, because Isala wants to use the available beds in the hospital as efficiently as possible. If you object to sharing a room with male or female patients, you can inform the admission planner or the nurses in the specialist ward. We will then try to take your wishes into account as much as possible.

In order to prevent mix-ups with other patients, you will receive a wristband stating your name, date of birth and patient number. You must wear this wristband throughout your stay in our hospital.

Use of medication

Give the nurse any medication that you have brought with you from home and the up-to-date medication summary from your pharmacy. The physician cannot treat you properly unless he/she knows which medications you are currently using. You should also inform the nurse if you use any medications differently than indicated in the summary. Inform the physician, nurse or pharmacy technician if you are hypersensitive or allergic to certain substances or medications.
Never use medication from home during your stay in the hospital without consulting your physician first, as it may have a negative effect on your treatment.
The medication you receive in the hospital may look different from what you are used to. This is because our own hospital pharmacy may issue a different brand. If you use a medication that is not available in the hospital pharmacy, the hospital pharmacist will replace it with an equivalent medication that has a similar effect.
If you have any questions about your medication, you can ask your nurse for a consultation with the hospital pharmacist.
You can request an up-to-date medication summary from your own pharmacy.

Medical care

Isala is a large teaching hospital. This means that you will encounter residents, trainee nurses and other trainee healthcare providers in our hospital. They will be involved in your treatment, but as the attending physician, the medical specialist is ultimately responsible for your treatment.
If you visited the outpatient clinic before being admitted to the hospital, you have probably already met the medical specialist. He/she is assisted by residents. These are qualified physicians who are training to become medical specialists.
Our hospital also employs interns. These are trainee physicians who work under the direction and supervision of the medical specialists and residents.

The physicians will inform you about your medical treatment. During the ward rounds, the physicians will tell you about the examinations to be performed, the proposed treatment, the use of medication, the operation, the results of the operation and any rules to follow at home. If the physician's explanation is not clear or if he/she uses jargon you are not familiar with, ask for an explanation. Also feel free to ask about the consequences of treatment, such as pain, discomfort and any other consequences. You have a right to this information.
If you do not agree with a certain method of treatment, discuss this with your attending physician. It might be possible to change or discontinue your treatment, or continue it with your consent following an adjustment or further explanation.

You may need to undergo a number of examinations while you are in hospital. These examinations can take place at any time of day, even during visiting hours. We request your understanding for this.

Use of body material

It is possible that, during your treatment, your body material such as blood, urine or muscle tissue will be examined. Part of this body material will be stored to be used at a later time for scientific research. In this way, we can improve research and treatment methods. The material is stored anonymously. If you do not want us to use your body materials for research, please tell your doctor or the outpatient clinic/secretary of your treating specialist. Your name will then be included in the (electronic) file that is always consulted before an investigation takes place.
If your body material is used for scientific research, then it is possible that something is found in your material that can make you ill. Your attending physician links the anonymised data to the patient data and will then contact you. If you prefer not to receive this new information, you can let us know. If body material is not stored anonymously for research, your permission is always required in advance. Your doctor will discuss this with you.

Spiritual care

There are several spiritual counselors at Isala. They provide support and guidance on illness perception, sense of purpose, philosophy of life and ideological beliefs. The spiritual counselors provide education, lead religious services and hold group meetings and individual meetings. The services of the spiritual counselors are available to patients and their families. The weekly Christian service is held on Sundays from 10:00 to 10:45 and can also be watched on hospital television channel 40. If you would like to attend a service, ask your nurse about the possibilities. You can also use our quiet room. This is a part of the hospital where you can retreat to for some peace and quiet and reflection. The room is open day and night and is available to everyone. The quiet room is located in the main building, V3.2. For more information on spiritual care, please see our website.

Other hospital staff

You will also encounter service assistants, a departmental secretary and facility assistants in the nursing ward. Many of the hospital staff work behind the scenes and you will not deal with them directly.
Depending on your situation and your treatment, other staff members may be directly involved in your care. For example, you may come into contact with a dietitian, occupational therapist, speech therapist, physiotherapist or social worker. For many examinations/tests, such as blood sampling, you will meet medical analysts and laboratory technicians.
There are also volunteers working in many areas in the hospital. They work as hosts/hostesses, guiding patients to the nursing ward, and help in the patients' library or children’s playroom. They also work in various nursing wards, looking after the flowers, offering a listening ear, delivering mail and helping to bring patients to the church service.

Daily schedule

Although there may be variations between the different wards, roughly speaking the daily schedule at Isala is as follows:

TimeActivity
06:30 - 07:30wake up
07:30 - 08:00breakfast
09:30​coffee/tea​
12:00 - 13:00​lunch
13:00 - 13:45​rest
13:45 - 14:30​coffee/tea
17:00 - 18:00 ​dinner
18:30​coffee/tea
19:00 - 20:00​coffee/tea
22:00​start of quiet hours/bedtime

 

Food and drinks

Each nursing ward has a service assistant who will give you a menu every day with the dinner options available on that day. The ward's kitchen has chilled meals in stock. The meal of your choice is then prepared and served. This is possible between 12:00 and 13:00 or between 17:00 and 19:00. For the general menu, there is a choice from seven categories each day: beef, chicken, pork, fish, vegetarian, chicken casserole or vegetarian casserole. There is also a wide variety of options for patients on a restricted diet. The service assistant can offer advice on which meals are suitable for you. The service assistant will also stop by regularly to ask if you would like something to drink.

Lunchtime sandwiches are always made and served at your bedside, so you can choose what you would like to eat then and there.

It is important to eat and drink well in order to ensure that you recover as quickly as possible. It is common to lose weight during illness, but it is not desirable. Therefore, the service assistant will offer you extra food if necessary. This will be done in consultation with the dietitian.

Leaving the ward

If it is not essential that you stay in bed, you may sometimes leave the ward temporarily, in consultation with the nurse. Please always let the nurse know when you are leaving the ward, so that you do not miss anything important like the physician’s ward rounds.
You can have a cup of tea or coffee in the restaurant. You can also purchase soft drinks, fruit and candy there. Outside of opening hours you can use the vending machines.

After your admission

Most patients are happy to be able to leave the hospital. To prepare you for going home, this section contains information on being discharged from the hospital and the period afterwards.

Discharge

In the case of a longer stay in hospital, it is usually difficult to predict when you will be allowed to go home. You can ask your attending physician how long he/she expects that you will have to stay in hospital, and any factors that affect this. In general, you will be told when you can go home one or two days before you are discharged.

Back at home

Your attending physician will discuss with you when your medical treatment has been completed and when you can leave the hospital. Your physician may prescribe medication or give you special rules to follow. Or he/she might advise you to follow a restricted diet or refer you to a physiotherapist.

Who can you contact?

In the case of (acute) symptoms in the first ten days after you are discharged from hospital, you can phone the outpatient clinic in the daytime. After 17:00, you can use the central telephone number: 038 424 50 00. For symptoms occurring ten days or more after your dismissal from hospital, contact your family doctor.

You might also require nursing or care at home after being your stay in hospital. The ward nurse will discuss this with you and refer you to a transfer nurse if necessary. This is a nurse who specializes in arranging follow-up care.

Do you require assistance at home?

The transfer nurse can make arrangements with a home care organization on your behalf. This is an organization that support you with your personal care or nursing. It is also possible to receive help with cleaning and other household chores. The transfer nurse can request this for you.

Do you require temporary care in another healthcare institution?

Sometimes you do not have the option of going home. In that case, following your stay in hospital, you can temporarily or permanently stay in another healthcare institution, such as a nursing home, care home or rehabilitation center. You can inform the transfer nurse of your preferred healthcare institution. He/she will then request a place for you there.
If a place is not yet available at your preferred home on your discharge date, the transfer nurse will search for a temporary place for you in another healthcare institution. Unfortunately it is not possible to wait in the hospital until a place becomes available at your preferred institution. However, you can sometimes bridge the gap at home or with family, with supporting home care if necessary. The transfer nurse will be happy to help you arrange this follow-up care.
Sometimes when patients are discharged there are housing or social issues that already existed prior to being admitted to hospital. Such issues cannot be resolved directly by the hospital. It is best to contact your family doctor in these cases.
If you have any questions about what will happen when you leave hospital, please contact the transfer nurse at Isala’s Transfer Bureau on 038 424 56 00.

Transportation home

It is best not to drive yourself home after being in hospital. Your stay in the hospital can affect your attention and driving ability. In addition to the fact that this can result in dangerous situations for yourself and other road users, you also risk being held liable in the event of an accident.
Ask your family or friends to take you home. Of course you can also go home in a taxi, at your own expense. The reception desk can order a taxi for you. Transportation by ambulance only takes place if necessary from a medical perspective. This is arranged by the nurse.

Family doctor

Your attending physician will inform your family doctor about your stay in the hospital. Usually you will receive a letter for him/her with details about your treatment, any medications and follow-up care. It is in your interest to deliver these details to your family doctor the same day, so that he/she is aware that you have gone home and can provide you with further support.

House rules

What are the visiting hours? Can you use your mobile phone anywhere in the hospital? And how do you arrange for a TV at your bedside? Useful information for you and your visitors can be found here.

Respect for one another
Like anyone else, at our hospital we expect you to treat your fellow patients, visitors and staff members with respect. Naturally, the same applies to your property and ours. Aggression and violence are unacceptable.

Photography, film and audio recordings
Isala staff members and other people in the hospital may not be filmed, photographed or recorded without their consent. Prior permission must be obtained in order to film, photograph or record someone. Furthermore, anyone who will be in the photograph, film or audio recording must provide his/her written consent.

Visitors and visiting hours
Having visitors is nice but also tiring, not just for yourself but also for your fellow patients, especially if you are seriously ill or have undergone a major examination or major surgery. Therefore, we request that you:

  • do not have more than two visitors at any one time
  • be considerate of your fellow patients.

If you do not have to stay in bed, you and your visitors can go to the restaurant or the coffee corner, if available. Make sure to let the nurse in your ward know.
Unfortunately, due to the limited number of available rooms in the hospital there is not much opportunity to spend time alone with your visitors. In special circumstances, a solution can be sought in consultation with the nurse.

If your partner and/or family are unable to visit during normal visiting hours, they can make arrangements with your nurse. Arrangements can also often be made with the nurse if your partner and/or family would like to be involved in your care.

If you are going to be admitted to the ward for a longer period of time, we would like to inform you of the possibility of your visitors purchasing a weekly parking permit from the Central Reception Desk. A weekly parking permit costs € 12.50. Parking is free of charge on Sundays.

Visiting hours

The visiting hours in the nursing wards are:

  • 14:30 to 17:00 and 18:30 to 20:00 every day
  • also 10:30 to 12:00 on Saturdays, Sundays and public holidays.

Some wards have different visiting hours. A card listing the visiting hours can be obtained from reception or your nursing ward.

Mail

Mail sent to you should be addressed as follows:

Isala
Main Building (Hoofdgebouw, V)
Attn. Mr./Ms./Mrs...
Department (Afdeling) ...
Postbus 10400
8000 GK Zwolle

Mail is delivered to all wards once a day, except on Saturdays and Sundays. Outgoing mail can be given to the mail delivery volunteer, or you can mail it yourself in the PostNL mailbox. If any mail is received for you after you have gone home, we will forward it to your home address.

Bringing food and drinks to the hospital

The statutory Hygiene Code applies at Isala. This Hygiene Code contains instructions on how food is to be handled during preparation and distribution. The instructions have been drawn up to prevent patients getting sick from food. The rules also apply to food brought to the hospital by visitors. Read more about this in the brochure 'Food safety recommendations for patients and visitors (Adviezen aan patiënten en bezoekers over voedselveiligheid)', which can be obtained from the nurses. The brochure is only in Dutch available and can also be found on our website.

Smoking

Until 1 September 2018, it is permitted to smoke in the two smoking areas near the main building (V). As of 1 September 2018, Isala will be completely non-smoking and smoking will no longer be allowed on the premises.

Flowers

A nice bouquet of flowers is sure to cheer anyone up. Flowers are permitted in all nursing wards. However, flowers and potted plants are not permitted in ward V2.3 Hematology, Intensive Care and Neonatal Intensive Care. The fungi in the water and soil form a potential source of hospital infections for patients in these wards.

Phone calls

Mobile phone

Mobile phones may be used in our hospital.

From your bed

If you would like to make or accept calls but do not have a mobile phone, you can ask your nurse about the possibilities.

TV and radio

If you are admitted to the hospital, you can watch television and listen to the radio from your bed free of charge. The remote control can be found in the rack beside your bed. You will receive free headphones. You can ask the nurse for more information.

Internet

You can use wireless internet during your stay in the hospital. After activating wireless internet on your laptop, you can connect to Isala’s internet through your browser. The rules will then appear on the screen.

Social media

Of course you can use social media to share what you think of Isala. In fact, we would be happy for you to do this! However, you cannot just upload photographs, films or audio recordings made at Isala onto social media. The use of social media is subject to the following rules:

  • Always ask the person you wish to photograph, film or record for his/her permission, taking into account the above-mentioned rules for photographs, films and audio recordings. Also explain what you intend to do with the photo, film or audio recording.
  • Respect people’s requests to remove photographs, films or audio recordings after you have uploaded them.
  • Be aware of the nature of social media. Once something is placed on the internet, it is virtually impossible to completely remove it again.
  • Do not do anything on social media that could harm you, other patients or staff members of Isala.

Patient library

Isala has a patients' library with a large selection of books in a variety of genres. Volunteers bring around a book cart to the nursing wards. Ask the nurse when the book cart will be brought to your ward.

The best care

Isala provides good and safe care, and our patients always come first. We want the care we provide to you to be among the best in the world. Therefore, Isala has committed itself to obtain the JCI accreditation. JCI stands for Joint Commission International and is an international quality standard. By obtaining this accreditation, Isala has proven that all of its locations comply with international standards for quality and patient safety.

JCI

JCI is different to other quality standards. It is about the care you receive in day-to-day practice. So instead of measuring whether all protocols and patient care plans are in order, it measures their effects in the nursing ward, in the operating room and at the reception desk of the outpatient clinic. We also look at matters that concern the hospital as a whole, such as the safe use of medical devices and food safety.

The quality requirements can also have an impact on you. For example, we will ask for your name and date of birth at several times during the care process, so that we can be certain we are treating the right person.

To find out more, please contact your attending physician.

Striving for safe care together

Of course Isala’s healthcare providers are responsible for safe care during your treatment and your stay in our hospital. For example, they must ensure that you receive the right medication and the right treatment for your situation. But you can also contribute to safe care yourself and help us to prevent errors as much as possible.

What can you do?

  • Provide us with all relevant information about your state of health, any medications you use and about any allergies you may have. Tell us how you feel and what you expect from the healthcare provider, and don’t be afraid to ask questions.
  • Let your healthcare provider know if you don’t understand something, or if you have any doubts or concerns. Let us know if you have a feeling that something’s not right. Always check your name and date of birth.
  • Write down which medications you use and bring this list with you: ask your pharmacist for a printout of your medication list, and let us know if you have doubts about the medication you are taking.
  • Ask questions if things go differently than you had expected: for example, if the healthcare provider provides you with a different treatment than you thought had been agreed. Don’t be afraid to ask.
  • Follow instructions and recommendations carefully, and ask what you can and cannot do. Let us know if you feel that you have received conflicting recommendations or information.
  • Feel free to bring along a family member or friend during your consultation with the physician or another healthcare provider. Two sets of ears hear more than one.

Patient safety card


1. Provide us with all relevant information about your state of health
2. Let your healthcare provider know if you don’t understand something
3. Ask questions if the medications appear differently than you had expected
4. Write down which medications you use
5. Follow the instructions and advice

This is a patient safety card. It contains tips for you to actively contribute towards the safety of your treatment. The patient safety card was developed by the Dutch Patients and Consumers Federation (Nederlandse Patiënten Consumenten Federatie, NPCF) in cooperation with the National Expertise Center for Nursing and Care (Landelijk Expertisecentrum voor Verpleging en Verzorging, LEVV), University Medical Center Utrecht, Isala and the Dutch Association of Medical Specialists (Orde van Medisch Specialisten).

Right to privacy

All our employees must keep your personal information secret. Only your attending physician, your general practitioner, your home pharmacy and other healthcare providers who are directly involved in your treatment will look into your data. It is only with your written permission that Isala may give information about you to others.

Your data can also be used for scientific research, for example. This happens anonymously, which means that your name and all other personal details are omitted. This also applies to data collection for quality monitoring and improvement. If you do not want Isala to use your data in this way, you can tell this to your healthcare provider.

The right to privacy is even broader. Caregivers must perform medical procedures without others being able to observe. You can also ask to have a meeting with your caregiver in a separate room. Your privacy must be respected as much as possible.

For other privacy questions, you can contact the data protection officer via (038) 424 47 27 or per mail via klachtenopvang@isala.nl. If you would like to know more about the processing of your data in the hospital, see the privacy statement at www.isala.nl.  

He/she can also be contacted in writing
Isala
Attn. Privacy Officer (Privacyfunctionaris)
Postbus 10400
8000 GK Zwolle

To find out more about your rights and obligations, read the Patients section in 'Rights, obligations and complaint handling' on our website (Rechten, plichten en klachtenbehandeling; only in Dutch available). Or read the leaflet 'Patient rights and responsibilities' (see below).

Address details

Isala
Main Building (Hoofdgebouw, V)
Dokter van Heesweg 2
Postbus 10400
8000 GK  Zwolle
038 424 50 00


If you have any questions after reading this information, please do not hesitate to ask. Our staff members will be happy to assist you.

Your opinion counts

Would you like to fill out the survey about your experiences with Isala? You may be asked to do this in the outpatient clinic or the nursing ward. Your opinion is important to us! That's because we can learn from it, in order to improve the care for our patients.

Disclaimer

Isala has taken the utmost care in compiling this information. Nevertheless it is possible that the published information is not or is no longer complete or correct. No rights may be derived from the content of this information and Isala will not be held liable for any damage arising from incomplete or incorrect information.


12 juni 2018 7992 Nee Nee

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