Admission to Isala Diaconessenhuis Meppel (EN)Admission to Isala Diaconessenhuis Meppel (EN)
Opname in Isala Diaconessenhuis Meppel
We would like to tell you more about how things work at Isala, and provide you with useful information to help you find your way in the hospital and prepare you for being admitted to Isala Diaconessenhuis Meppel. If you have any questions or comments after reading this information, naturally our staff members will be ready to help.
We wish you a pleasant stay and a speedy recovery.
On behalf of the whole Isala staff
Prior to admission
You are going to be admitted to our hospital in the near future. You can find information here on preparations in the hospital and recommendations for preparing for your admission at home.
Preparations in the hospital
If you undergo an operation or examination requiring an anaesthetic, you will usually first visit the anaesthetist, the Pharmacy service point (A.S.P.) in connection with your home medication and the nurse at the Admission service point (O.S.P.). You will be given a separate appointment for this. This way, we minimise the risk of having to cancel your operation at the last minute.
The following will happen during your visit:
- The Pharmacy service point will go through your home medication and medicine allergies with you.
- A physical examination by the anaesthetist.
- If necessary, a film of your heart (ECG) will be made.
- You may have a blood test.
- An admission interview with the nurse.
You will also be given information about:
- The anaesthetic.
- Fasting before surgery: the latest moments at which you may eat or drink.
- Taking medicine before admission.
- Explanation of things that are important before, during and after admission.
- The department where you will be admitted. This may be a nursing department, or the Operations Department Admission Centre (O.C.O.). O.C.O. patients are sent to the nursing department after the operation.
Your appointment will last about one hour. You can then also ask any questions you may have.
You must fast before surgery in order to prevent serious complications. This means:
- Up to 6 hours before the admission time you may have only a light breakfast.
- For example, two rusks with jam but no butter, or two crackers with jam, but no butter, either milk formula or tube feeding. It is very important that your stomach be empty during the operation: otherwise there is a risk of the contents of your stomach getting into your lungs, which may cause serious inflammation of the lungs.
- Up to 4 hours before the admission time you may still breastfeed your baby.
- Up to 2 hours before the admission time you may drink only clear liquids.
- Such as tea, water or clear apple juice/lemonade (no milk products or broth). Unless the anaesthetist has agreed otherwise with you.
You are expected at the hospital at 15:00. This is referred to as the admission time. In this case, you may not eat anything after 9:00, and you may not drink anything after 13:00.
Have you been at risk of contamination with resistant bacteria?
- Have you undergone treatment in another hospital in the Netherlands or abroad during the last six months?
- Are you staying in a care institution that is currently experiencing an MRSA outbreak?
- Do you come into contact with pigs, veal calves or broiler chickens in your daily work or do you live on a farm with these animals?
Then report this beforehand during the preoperative examination. You may be carrying a highly resistant bacteria without being aware of any symptoms. Highly resistant bacteria are insensitive to certain antibiotics. These bacteria can be harmful to patients who have reduced immunity due to their illness. In this case, your examination or treatment can still take place, but we will follow a number of special guidelines while caring for you in order to prevent other patients from being contaminated.
Date of admission
We arrange the date of admission in consultation with you as far as possible. In the event of an operation, you are given a definitive time the day before admission. However, due to circumstances beyond our control, planned admission is sometimes unable to take place. In that case, we will inform you as soon as possible and schedule a new appointment with you.
All patients can call the staff of the Admissions service point (O.S.P.) between 8 a.m. and 4 p.m., telephone number + 31 522233016 or +31 5222339 97.
Preparations at home
Use the time before admission to stay in shape as much as possible. Particularly if you have to undergo surgery, being in the best possible shape plays an important role in making a good recovery. Try to stop smoking, stay active if you can, and eat as healthily as possible.
In order to limit the risk of infection, we ask that you not shave or otherwise depilate the area of the operation for at least one week prior to the procedure.
What do you need to arrange beforehand?
It is advisable to designate a contact person in your family or circle of friends. This way the hospital staff will know who they are able to inform about your situation and who to contact if necessary. In the interest of privacy, we are only able to provide information on your situation to your first contact person, unless you indicate that your second contact person can also receive information. We will then record this in the nursing record. The contact person can also coordinate visits. You can give the name and telephone number of this contact person to your nurse on the first day of your admission.
It is important that your attending physician is aware of the medications you take, so that he can determine which medications you can use during your stay in the hospital. Please request an up-to-date medication list from your own pharmacy prior to your admission to the hospital. Add to this any over-the-counter medications you use – such as paracetamol (acetaminophen) or ibuprofen.
If you know how long you will be staying in hospital, you can already arrange transportation from the hospital to your home. And, if necessary, you can arrange for support and assistance after you return home. This can also be arranged in the hospital by a transfer nurse. More information on the Transfer Bureau can be found under 'After your admission'.
What should you bring with you?
- Appointment card, if you received one.
- Health insurance card or health insurance policy document.
- Valid identity document: a passport, driver's license or ID card. You must be able to identify yourself at our hospital if requested to do so. We are also legally obliged to register and/or check your citizen service number (burgerservicenummer - BSN).
- Comfortable clothing, for daytime and nighttime, a bathrobe, ordinary clothing and solid shoes. There is no need to spend the whole day in your pajamas or bathrobe.
- Do you use tools like a walker or stool at home? Take this to the hospital. It is often more familiar to use your own walking stick or walker.
- Toiletries such as shampoo, (electric) toothbrush and toothpaste. If necessary: shaver, trimmer, sanitary towels and glasses case.
- Medication. If you use medication at home, bring it with you in the original packaging and give it to the nurse. It will be returned to you later. You can also bring along a list of your medications from your family doctor or pharmacist.
- Relaxation. It can be nice to read, do puzzles, listen to music, etc. Also consider needlework materials, writing utensils, paper, stamps and your mobile phone. Wireless internet is also available. So remember to bring chargers for your phone and any other devices you bring with you.
- A large bag for your clothing if you are admitted through the Operations Department Admission Centre (O.C.O.).
What shouldn’t you bring with you?
- Towels are available in the hospital.
- It is better to leave valuables such as your watch, wedding ring and other jewelry at home. Our hospital will not be held liable for loss or theft of your property.
- In the interest of fire safety, you may not bring the following items with you: electric blanket, blow dryer, curling iron/straightener, foot warmer and radio.
Not feeling well, have a cold or flu?
Do you have a cold or the flu? Or do you suspect that you might have been contaminated with another infectious disease such as diarrhea, mumps or tuberculosis? If so, please notify us before you are admitted. You can do this by phoning the person from whom you received the confirmation of your admission date. Often your examination or treatment can be performed anyway, but we will follow special guidelines while we care for you in order to prevent other patients from being contaminated.
To be on the safe side, if you do not feel well or are feverish on the morning of the admission, contact the Admission Centre Operations Department, telephone number +31 522233732 (before 8 a.m.) or the Admissions Service Point telephone number +31 522233016 (after 8 a.m.).
We would like to inform you about how things work at the hospital and about the people you will encounter during your hospital stay.
Report to the Reception desk at the main entrance on the day of your admission. The Reception desk staff member will check your personal and insurance data in a computer file against your identity document and your health insurance registration certificate. You can inform us of any amendments here. You can also inform us of any amendments by e-mail at zorgadministratieDM@isala.nl. Always state your name, date of birth and patient number.
We also ask you if we may take a photograph, In addition to your name, date of birth and social security number, this photograph is another way of being able to identify you. We use the photograph only for our Electronic Hospital Information System. If you do not want us to take your photograph, you can state this at Reception.
After you have registered, a receptionist or someone from the Patient Transport department will take you to the nursing department or to the Operations Department Admission Centre (O.C.O.).
In the nursing ward or O.C.O.
Once you have arrived at the nursing ward or O.C.O., you will speak with a nurse about the procedures during your stay in hospital and your surgery, if applicable. You can give the name and telephone number of your contact person to the nurse. It is important that you let the nurse know if you are following a special diet or are sensitive or allergic to certain foods.
During your stay in the hospital, you will have most contact with the nurses. You can ask them all of your questions about your care and the way things work in the ward.
You will be cared for in a single, double or four-person room. The rooms are shared by both male and female patients, because Isala wants to use the available beds in the hospital as efficiently as possible. If you object to sharing a room with male or female patients, you can inform the admission planner. We will then try to take your wishes into account as much as possible.
In order to prevent mix-ups with other patients, you will receive a wristband stating your name, date of birth and patient number. You must wear this wristband throughout your stay in our hospital. During your admission, your identity will be checked several times a day so that we are always certain of who you are.
A final check will also be carried out by the departmental assistant. You will then be taken from this department to the operating theatre. If you come in via the O.C.O., we will take you to the nursing department after the operation. We also take your things there.
Use of medication
Give the nurse any medication that you have brought with you from home and the up-to-date medication summary from your pharmacy. The physician cannot treat you properly unless he/she knows which medications you are currently using. You should also inform the nurse if you use any medications differently than indicated in the summary. Inform the physician, nurse or pharmacy technician if you are hypersensitive or allergic to certain substances or medications.
Never use medication from home during your stay in the hospital without consulting your physician first, as it may have a negative effect on your treatment.
The medication you receive in the hospital may look different from what you are used to. This is because our own hospital pharmacy may issue a different brand. If you use a medication that is not available in the hospital pharmacy, the hospital pharmacist will replace it with an equivalent medication that has a similar effect.
If you have any questions about your medication, you can ask your nurse for a consultation with the hospital pharmacist.
A nurse who gives out medication is regularly disturbed in her work by visitors asking questions. But it is important that any nurse dispensing medicines be able to concentrate fully on her task, so that no errors occur. For this reason, nurses giving out medication wear a vest with the words "Medication Round, do not disturb".
If you prefer not to have the Pharmacy service point and your own pharmacy exchange medication information, then please make this known to the Pharmacy service point as quickly as possible. The telephone number is +31 522233347 and can be reached between 8 a.m. and 4:30 p.m.
During your stay in the hospital, you will encounter residents, trainee nurses and other trainee healthcare providers in our hospital. They will be involved in your treatment, but as the attending physician, the medical specialist is ultimately responsible for your treatment.
If you visited the outpatient clinic before being admitted to the hospital, you have probably already met the medical specialist. He/she is assisted by residents. These are qualified physicians who are training to become medical specialists.
Our hospital also employs interns. These are trainee physicians who work under the direction and supervision of the medical specialists and residents.
The physicians will inform you about your medical treatment. During the ward rounds, the physicians will tell you about the examinations to be performed, the proposed treatment, the use of medication, the operation, the results of the operation and any rules to follow at home. If the physician's explanation is not clear or if he/she uses jargon you are not familiar with, ask for an explanation. Also feel free to ask about the consequences of treatment, such as pain, discomfort and any other consequences. You have a right to this information.
If you do not agree with a certain method of treatment, discuss this with your attending physician. It might be possible to change or discontinue your treatment, or continue it with your consent following an adjustment or further explanation.
You may need to undergo a number of examinations while you are in hospital. These examinations can take place at any time of day, even during visiting hours. We request your understanding for this.
Use of body material
It is possible that, during your treatment, your body material such as blood, urine or muscle tissue will be examined. Part of this body material will be stored to be used at a later time for scientific research. In this way, we can improve research and treatment methods. The material is stored anonymously. If you do not want us to use your body materials for research, please tell your doctor or the outpatient clinic/secretary of your treating specialist. Your name will then be included in the (electronic) file that is always consulted before an investigation takes place.
If your body material is used for scientific research, then it is possible that something is found in your material that can make you ill. Your attending physician links the anonymised data to the patient data and will then contact you. If you prefer not to receive this new information, you can let us know. If body material is not stored anonymously for research, your permission is always required in advance. Your doctor will discuss this with you.
A spiritual counsellor is present at Isala Diaconessenhuis Hospital. She supports or supervises discussions on dealing with sickness, meaning and religion.
As a patient or relative of a patient, you can always call on the spiritual counsellor. She is there for everyone, regardless of religion or conviction. You can make an appointment with her in the nursing department or contact her yourself, telephone number +31 522233250. The spiritual counsellor is present on Mondays, Tuesdays, Thursdays and Fridays.
The weekly church service is held at 10.30 a.m. on Sundays in the recreation room of the Reggersoord nursing home. If you would like to go to the service, please ask your nurse how to make the arrangements. The order of service is brought round on Friday or Saturday afternoon. If you need assistance in attending the church service in your wheelchair or bed, our volunteers will be pleased to help you.
You can also go to our quiet room. This is a spot in the hospital where you can withdraw for rest and reflection. The room is open to everyone day and night. The quiet room is situated on the ground floor, route number 63.
If you are worried about the effects of your illness or how things will be at home after you come out of hospital, you can call on one of our social workers. He will try to find a solution to your problem in consultation with you and your partner or family if you have one. The social worker can also help you to make contact with other organisations. You can ask a nurse to put you in touch with one of our social workers. Your attending physician can also call in the help of the social worker in consultation with you.
Other hospital staff
In the nursing department you will also have contact with nutritionists, a departmental secretary, domestic staff and hospital porters. Many of the hospital staff work behind the scenes and you will not deal with them directly.
Depending on your situation and your treatment, other staff members may be directly involved in your care. For example, you may come into contact with a dietitian, occupational therapist, speech therapist, physiotherapist or social worker. For many examinations/tests, such as blood sampling, you will meet medical analysts and laboratory technicians.
There are also volunteers working in many areas in the hospital. They work as hosts/hostesses, guiding patients to the nursing ward, and guiding patients to the church service.
Although there may be variations between the different wards, roughly speaking the daily schedule at Isala Diaconessenhuis is as follows:
|06.00 - 07.30 a.m.||The day in the department begins at 7 a.m. The staff on the day shift read the patients' nursing files until 7.30 a.m. The night shift hands over to the day shift. You get your breakfast and any medication between 7.15 and 8.15 a.m.|
|08.00 a.m.||During the morning, the nurse will help you with your personal care and treatment, if necessary. The nurse will arrange a time with you for this. The nurse carries out various physical checks such as taking your temperature, measuring your pulse rate and checking your blood pressure. Examinations may also have been planned for you during the day. You will be given information about these in good time.|
|12.00 noon - 01.00 p.m.||You can expect your hot meal between 12 noon and 1 p.m. If necessary, you will receive further care in the course of the afternoon and evening. You will obviously have every opportunity to receive visitors in the afternoon.|
|05.00 - 06.00 p.m.||A buffet meal will be served in the department between 5 and 6 p.m.|
|10.00 p.m.||We aim toward quiet in the department from 10 pm. You may listen to the radio or watch television if you wish. But this will require headphones.|
Eating and drinking
In the hospital you can put together your meal yourself. You can choose a hot meal on the spot and indicate how much you want. We serve your hot meal in the middle of the day. For supper you can make a direct choice from the assortment on the buffet trolley.
The assortment is adapted to any diet you may have. We also take account of food allergies. Always tell us if you have a food allergy. There is a refrigerator in the department in which you may store your own food. In devising the menus, we take people’s various personal beliefs into account as far as possible. If you have any wishes in this regard, please inform the nurse or nutritionist. The nutritionist will be glad to help you select a menu. You can also ask her questions or give her comments about the food.
Leaving the ward
If it is not essential that you stay in bed, you may sometimes leave the ward temporarily, in consultation with the nurse. Please always let the nurse know when you are leaving the ward, so that you do not miss anything important like the physician’s ward rounds.
You can have a cup of tea or coffee in the restaurant. You can also purchase soft drinks, fruit and candy there. Outside of opening hours you can use the vending machines.
Pain management and pain registration
Pain levels are recorded in the nursing departments. We do this in order to gain a better understanding of the degree to which you may experience pain. This can help in adjusting the pain suppression to your needs as well as possible. You can read more information about this in the Pain management and pain registration brochure.
Preparation for consultations
Many people find it useful to prepare for the consultations with caregivers. The checklist below can help you here. It is a list of the points during the treatment at which the people treating you can give you information. The list indicates the subjects that will be discussed. This checklist is general and may differ from your personal situation. If you already have a specific checklist for your particular illness or treatment, you would do better to use it.
The doctor discusses with you:
the purpose of the admission;
the diagnosis (if known);
the examinations and/or treatments that will take place during the admission;
the manner in which you will be informed and the extent to which you want to know everything;
the expected duration of the admission.
Ask your doctor the points you need to take into account in making a choice for an examination or treatment.
The nurse will discuss with you:
the routine in the nursing department, calling a nurse, telephone, TV, guided tour of the department
which caregivers are involved in the treatment or exams;
the visiting arrangements or possibilities for partners or relatives to be present;
the course of the admission period;
your domestic situation during the admission;
whom you can ask about your treatment or the exams;
the conditions for discharge (e.g. your physical condition, domestic situation).
If you are examined during the admission, the doctor or person examining you will discuss with you:
the purpose of the examination;
what precisely happens during the examination;
which caregivers are involved in the examination;
the duration of the examination;
what discomfort or pain you can expect;
possible risks and side effects of the examination;
possible consequences of the examination (e.g. pain or other discomfort);
from whom you hear the result and when;
your permission for the examination.
If you receive treatment during the admission, the doctor will discuss with you:
your expectations of the treatment;
the purpose and the effect of the treatment;
what happens during the treatment;
which caregivers are involved in your treatment;
the duration of the treatment;
the preparation for the treatment;
possible discomfort or pain during the treatment;
any risks, complications or side effects from the treatment;
monitoring during and/or after the treatment;
after-care after the treatment;
daily routine after the treatment;
the follow-up phase;
your consent to the treatment.
Out of hospital
The doctor will discuss with you:
what are the usual symptoms after the treatment or examination;
the medication to take home;
your routine (for personal care, work - including housework - sport, hobbies and recreation).
The nurse will discuss with you:
a possible appointment at the outpatient department for a check-up;
a recap on the admission and stay in the hospital;
the domestic situation after admission;
possible need for home help;
to whom you can turn with questions, problems or possible emergencies after admission.
You will find more information on how to discuss matters with your carer in the Don’t be afraid to ask brochure.
Patient safety card
- Provide us with all relevant information about your state of health.
- Let your healthcare provider know if you don’t understand something.
- Discuss the course of your operation in advance.
- Write down which medications you use.
- Ask questions if the medications appear differently than you had expected.
- Follow the instructions and advice.
This is a patient safety card. It contains tips for you to actively contribute towards the safety of your treatment. The patient safety card was developed by the Dutch Patients and Consumers Federation (Nederlandse Patiënten Consumenten Federatie, NPCF) in cooperation with the National Expertise Center for Nursing and Care (Landelijk Expertisecentrum voor Verpleging en Verzorging, LEVV), University Medical Center Utrecht, Isala and the Dutch Association of Medical Specialists (Orde van Medisch Specialisten).
After your admission
Most patients are happy to be able to leave the hospital. To prepare you for going home, this section contains information on being discharged from the hospital and the period afterwards.
In the case of a longer stay in hospital, it is usually difficult to predict when you will be allowed to go home. You can ask your attending physician how long he/she expects that you will have to stay in hospital, and any factors that affect this. In general, you will be told when you can go home one or two days before you are discharged. The time of discharge is around 10 a.m. in most departments.
Back at home
Your attending physician will discuss with you when your medical treatment has been completed and when you can leave the hospital. Your physician may prescribe medication or give you special rules to follow. Or he/she might advise you to follow a restricted diet or refer you to a physiotherapist.
Medication after discharge
We can ensure that the medicines that you have to take at home after discharge will be waiting for you at your own pharmacy. Your prescribed medication is passed to your family doctor and your pharmacy after verification by the Pharmacy service point assistant and after sign-off by your attending physician. You will also receive a list of your prescribed medication to take home that may be discussed with you in a personal conversation with the assistant at the Pharmacy service point. This procedure may require some extra time when preparing your discharge.
The emergency pharmacy stands in for the pharmacies in the Meppel region outside office hours and is intended for the delivery of medicines and equipment that cannot wait until the regular opening hours of the patient's own pharmacy.
More information can be found in the brochure Emergency Pharmacy (Isala Diaconessenhuis Meppel) (Spoed apotheek - Isala Diaconessenhuis Meppel). The brochure is only available in Dutch and can be found on our website.
Who can you contact?
In the case of (acute) symptoms in the first ten days after you are discharged from hospital, you can phone the outpatient clinic in the daytime. After 17:00, you can use the central telephone number: +31522233333. For symptoms occurring ten days or more after your dismissal from hospital, contact your family doctor.
You might also require nursing or care at home after being your stay in hospital. The ward nurse will discuss this with you and refer you to a transfer nurse if necessary. This is a nurse who specializes in arranging follow-up care.
Do you require assistance at home?
The transfer nurse can make arrangements with a home care organization on your behalf. This is an organization that support you with your personal care or nursing.
Do you require domestic help at home after your admission? Then you must arrange this yourself. Inquire at your local authority Social Assistance Act service desk on how to arrange this.
Do you require (temporary) care in another healthcare institution?
Sometimes you do not have the option of going home. In that case, following your stay in hospital, you can temporarily or permanently stay in another healthcare institution, such as a nursing home, care home or rehabilitation center. You can inform the transfer nurse of your preferred healthcare institution. He/she will then request a place for you there.
If a place is not yet available at your preferred home on your discharge date, the transfer nurse will search for a temporary place for you in another healthcare institution. Unfortunately it is not possible to wait in the hospital until a place becomes available at your preferred institution. However, you can sometimes bridge the gap at home or with family, with supporting home care if necessary. The transfer nurse will be happy to help you arrange this follow-up care.
Sometimes when patients are discharged there are housing or social issues that already existed prior to being admitted to hospital. Such issues cannot be resolved directly by the hospital. It is best to contact your family doctor in these cases.
If you have any questions about what will happen when you leave hospital, please contact the transfer nurse on +31522233591.
It is best not to drive yourself home after being in hospital. Your stay in the hospital can affect your attention and driving ability. In addition to the fact that this can result in dangerous situations for yourself and other road users, you also risk being held liable in the event of an accident.
Ask your family or friends to take you home. Of course you can also go home in a taxi, at your own expense. The reception desk can order a taxi for you. Transportation by ambulance only takes place if necessary from a medical perspective. This is arranged by the nurse.
Your family doctor
Your attending physician will inform your family doctor about your hospital admission, any medication and after-care. This way, your family doctor will be aware that you have returned home so that he can assist you further.
What are the visiting hours? Can you use your mobile phone anywhere in the hospital? And how do you arrange for a TV at your bedside? Useful information for you and your visitors can be found here.
Respect for one another
Like anyone else, at our hospital we expect you to treat your fellow patients, visitors and staff members with respect. Naturally, the same applies to your property and ours. Aggression and violence are unacceptable.
Photography, film and audio recordings
Isala staff members and other people in the hospital may not be filmed, photographed or recorded without their consent. Prior permission must be obtained in order to film, photograph or record someone. Furthermore, anyone who will be in the photograph, film or audio recording must provide his/her written consent.
Having visitors is nice but also tiring, not just for yourself but also for your fellow patients, especially if you are seriously ill or have undergone a major examination or major surgery. Therefore, we request that you:
- do not have more than two visitors at any one time;
- be considerate of your fellow patients.
If you do not have to stay in bed, you and your visitors can go to the restaurant or the coffee corner, if available. Make sure to let the nurse in your ward know.
Unfortunately, due to the limited number of available rooms in the hospital there is not much opportunity to spend time alone with your visitors. In special circumstances, a solution can be sought in consultation with the nurse.
If your partner and/or family are unable to visit during normal visiting hours, they can make arrangements with your nurse. Arrangements can also often be made with the nurse if your partner and/or family would like to be involved in your care.
If you are going to be admitted to the ward for a longer period of time, we would like to inform you of the possibility of your visitors purchasing a weekly parking permit from the Reception desk. A weekly parking permit costs € 10.00. You will pay a deposit of €12.00. Parking is free of charge on Sundays and public holidays.
The visiting hours in the nursing wards are:
- 14:30 to 17:00 and 18:30 to 20:00 every day;
- also 10:30 to 12:00 on Saturdays, Sundays and public holidays.
Some wards have different visiting hours. A card listing the visiting hours can be obtained from reception or your nursing ward.
Mail sent to you should be addressed as follows:
Attn. Mr./Ms./Mrs... patient's surname + initial/first name
Department (Afdeling) ... + room number
7940 AM Meppel
Mail is delivered to all wards once a day, except on Saturdays and Sundays. Outgoing mail can be given to the mail delivery volunteer, or you can mail it yourself in the PostNL mailbox. If any mail is received for you after you have gone home, we will forward it to your home address.
Your family and friends can also send you an e-card. We print the card and deliver it to you. If you have left the hospital, the card is not sent on. You can send an e-card via our website.
Bringing food and drinks to the hospital
The statutory Hygiene Code applies at Isala. This Hygiene Code contains instructions on how food is to be handled during preparation and distribution. The instructions have been drawn up to prevent patients getting sick from food. The rules also apply to food brought to the hospital by visitors. Read more about this in the brochure Food safety recommendations for patients and visitors (Adviezen aan patiënten en bezoekers over voedselveiligheid)', which can be obtained from the nurses. The brochure is only available in Dutch and can also be found on our website.
Isala Diaconessenhuis is a non-smoking hospital. Smoking is also prohibited in the outside areas. This also applies to e-cigarettes (electronic).
A nice bouquet of flowers is sure to cheer anyone up. Flowers are permitted in all nursing wards. However, flowers and potted plants are not permitted in the Intensive Care. The fungi in the water and soil form a potential source of hospital infections for patients in this ward.
Mobile phones may be used in our hospital. The rooms in which the use of a mobile phone is forbidden are indicated by a sticker or sign on the door.
From your bed
If you would like to make or accept calls but do not have a mobile phone, you can ask your nurse about the possibilities.
TV and radio
If you are admitted to the hospital, you can watch television and listen to the radio from your bed free of charge. For this you will require headphones. You can bring these from your home or get them free at the Reception desk at the main entrance.
You can use wireless internet during your stay in the hospital. After activating wireless internet on your laptop, you can connect to Isala’s internet through your browser. The rules will then appear on the screen.
Of course you can use social media to share what you think of Isala. In fact, we would be happy for you to do this! However, you cannot just upload photographs, films or audio recordings made at Isala onto social media. The use of social media is subject to the following rules:
- Always ask the person you wish to photograph, film or record for his/her permission, taking into account the above-mentioned rules for photographs, films and audio recordings. Also explain what you intend to do with the photo, film or audio recording.
- Respect people’s requests to remove photographs, films or audio recordings after you have uploaded them.
- Be aware of the nature of social media. Once something is placed on the internet, it is virtually impossible to completely remove it again.
- Do not do anything on social media that could harm you, other patients or staff members of Isala.
The best care
Isala Diaconessenhuis provides good and safe care, and our patients always come first. We want the care we provide to you to be among the best in the world. Therefore, Isala has committed itself to obtain the JCI accreditation. JCI stands for Joint Commission International and is an international quality standard. By obtaining this accreditation, Isala has proven that all of its locations comply with international standards for quality and patient safety.
JCI is different to other quality standards. It is about the care you receive in day-to-day practice. So instead of measuring whether all protocols and patient care plans are in order, it measures their effects in the nursing ward, in the operating room and at the reception desk of the outpatient clinic. We also look at matters that concern the hospital as a whole, such as the safe use of medical devices and food safety.
The quality requirements can also have an impact on you. For example, we will ask for your name and date of birth at several times during the care process, so that we can be certain we are treating the right person.
To find out more, please contact your attending physician.
Striving for safe care together
Of course Isala’s healthcare providers are responsible for safe care during your treatment and your stay in our hospital. For example, they must ensure that you receive the right medication and the right treatment for your situation. But you can also contribute to safe care yourself and help us to prevent errors as much as possible.
What can you do?
- Provide us with all relevant information about your state of health, any medications you use and about any allergies you may have. Tell us how you feel and what you expect from the healthcare provider, and don’t be afraid to ask questions.
- Let your healthcare provider know if you don’t understand something, or if you have any doubts or concerns. Let us know if you have a feeling that something’s not right. Always check your name and date of birth.
- Write down which medications you use and bring this list with you: ask your pharmacist for a printout of your medication list, and let us know if you have doubts about the medication you are taking.
- Ask questions if things go differently than you had expected: for example, if the healthcare provider provides you with a different treatment than you thought had been agreed. Don’t be afraid to ask.
- Follow instructions and recommendations carefully, and ask what you can and cannot do. Let us know if you feel that you have received conflicting recommendations or information.
- Feel free to bring along a family member or friend during your consultation with the physician or another healthcare provider. Two sets of ears hear more than one.
Right to privacy
All our employees must keep your personal information secret. Only your attending physician, your general practitioner, your home pharmacy and other healthcare providers who are directly involved in your treatment will look into your data. It is only with your written permission that Isala may give information about you to others.
Your data can also be used for scientific research, for example. This happens anonymously, which means that your name and all other personal details are omitted. This also applies to data collection for quality monitoring and improvement. If you do not want Isala to use your data in this way, you can tell this to your healthcare provider.
The right to privacy is even broader. Caregivers must perform medical procedures without others being able to observe. You can also ask to have a meeting with your caregiver in a separate room. Your privacy must be respected as much as possible.
For other privacy questions, you can contact the data protection officer via (038) 424 47 27 or per mail via firstname.lastname@example.org.
If you would like to know more about the processing of your data in the hospital, see the privacy statement at www.isala.nl.
He/she can also be contacted in writing:
Attn. Privacy Officer (Privacyfunctionaris)
8000 GK Zwolle
To find out more about your rights and obligations, read the Patients section in 'Rights, obligations and complaint handling' on our website (Rechten, plichten en klachtenbehandeling; only in Dutch available). Or read the leaflet Patient rights and responsibilities.
7940 AM Meppel
If you have any questions after reading this information, please do not hesitate to ask. Our staff members will be happy to assist you.
Please visit our website for information about paying for hospital care. Go to the 'Patients, Prices' section’ (only in Dutch available).
Your opinion counts
During your stay in the hospital you will receive a questionnaire. We would very much like to know not only about things with which you are satisfied, but also about things with which you are less satisfied. We can improve our patient care on the basis of your experiences. You can hand in the completed form in the department or leave it at the Reception desk at the main entrance. You can also mail in the form after you have returned home. In addition, a random group of patients is sent a questionnaire as part of our patients' satisfaction survey.
Isala has taken the utmost care in compiling this information. Nevertheless it is possible that the published information is not or is no longer complete or correct. No rights may be derived from the content of this information and Isala will not be held liable for any damage arising from incomplete or incorrect information.