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  1. 7354-One-day admission to Isala Diaconessenhuis Meppel (EN)

Dagopname in Isala Diaconessenhuis Meppel

​We would like to tell you more about how things work at Isala, and provide you with useful information to help you find your way in the hospital and prepare you for a one-day admission to Isala Diaconessenhuis Meppel. If you have any questions or comments after reading this information, naturally our staff members will be ready to help.

We wish you a pleasant stay and a speedy recovery.

On behalf of the whole Isala staff

Prior to admission

You are going to be admitted to our hospital in the near future. You can find information here on preparations in the hospital and recommendations for preparing for your admission at home.

Preparations in the hospital

Preoperative examination
If you undergo an operation or examination requiring an anaesthetic, you will usually first visit the anaesthetist, the Pharmacy service point (A.S.P.) in connection with your home medication and the nurse at the Admission service point (O.S.P.). You will be given a separate appointment for this. This way, we minimise the risk of having to cancel your operation at the last minute.

The following will happen during your visit:

  • The Pharmacy service point will go through your home medication and medicine allergies with you.
  • A physical examination by the anaesthetist.
  • If necessary, a film of your heart (ECG) will be made.
  • You may have a blood test.
  • An admission interview with the nurse.

You will also be given information about:

  • The anaesthetic.
  • Fasting before surgery: the latest moments at which you may eat or drink.
  • Taking medicine before admission.
  • Explanation of things that are important before, during and after admission.
  • The department where you will be admitted. This may be a nursing department, or the Operations
  • Department Admission Centre (O.C.O.). O.C.O. patients are sent to the nursing department after the operation.

Your appointment will last about one hour. You can then also ask any questions you may have.

Please note
You must fast before surgery in order to prevent serious complications. This means:
  • Up to 6 hours before the admission time you may have only a light breakfast.
    • For example, two rusks with jam but no butter, or two crackers with jam, but no butter, either milk formula or tube feeding. It is very important that your stomach be empty during the operation: otherwise there is a risk of the contents of your stomach getting into your lungs, which may cause serious inflammation of the lungs.
  • Up to 4 hours before the admission time you may still breastfeed your baby.
  • Up to 2 hours before the admission time you may drink only clear liquids.
    • Such as tea, water or clear apple juice/lemonade (no milk products or broth). Unless the anaesthetist has agreed otherwise with you.

Example
You are expected at the hospital at 15:00. This is referred to as the admission time. In this case, you may not eat anything after 9:00, and you may not drink anything after 13:00.


Have you been at risk of contamination with resistant bacteria?

  • Have you undergone treatment in another hospital in the Netherlands or abroad during the last six months?
  • Are you staying in a care institution that is currently experiencing an MRSA outbreak?
  • Do you come into contact with pigs, veal calves or broiler chickens in your daily work or do you live on a farm with these animals?

Then report this beforehand during the preoperative examination. You may be carrying a highly resistant bacteria without being aware of any symptoms. Highly resistant bacteria are insensitive to certain antibiotics. These bacteria can be harmful to patients who have reduced immunity due to their illness. In this case, your examination or treatment can still take place, but we will follow a number of special guidelines while caring for you in order to prevent other patients from being contaminated.

Date of admission

We arrange the date of admission in consultation with you as far as possible. In the event of an operation, you are given a definitive time the day before admission. However, due to circumstances beyond our control, planned admission is sometimes unable to take place. In that case, we will inform you as soon as possible and schedule a new appointment with you.
All patients can call the staff of the Admissions service point (O.S.P.) between 8 a.m. and 4 p.m., telephone number + 31 522233016 or +31 5222339 97.

Preparations at home

Waiting period
Use the time before admission to stay in shape as much as possible. Particularly if you have to undergo surgery, being in the best possible shape plays an important role in making a good recovery. Try to stop smoking, stay active if you can, and eat as healthily as possible.

In order to limit the risk of infection, we ask that you not shave or otherwise depilate the area of the operation for at least one week prior to the procedure.

What do you need to arrange beforehand?

Contact person
It is advisable to designate a contact person in your family or circle of friends. This way the hospital staff will know who they are able to inform about your situation and who to contact if necessary. In the interest of privacy, we are only able to provide information on your situation to your first contact person, unless you indicate that your second contact person can also receive information. We will then record this in the nursing record. The contact person can also coordinate visits. You can give the name and telephone number of this contact person to your nurse on the first day of your admission.

Medication summary
It is important that your attending physician is aware of the medications you take, so that he can determine which medications you can use during your stay in the hospital. Please request an up-to-date medication list from your own pharmacy prior to your admission to the hospital. Add to this any over-the-counter medications you use – such as paracetamol (acetaminophen) or ibuprofen.

Transportation home
If you know how long you will be staying in hospital, you can already arrange transportation from the hospital to your home. You can be collected from the nursing ward. If necessary, you can arrange for support and assistance after you return home. This can also be arranged in the hospital by a transfer nurse. More information on the Transfer Bureau can be found under 'After your admission'.

What should you bring with you?

  • Appointment card, if you received one.
  • Health insurance card or health insurance policy document.
  • Valid identity document: a passport, driver's license or ID card. You must be able to identify yourself at our hospital if requested to do so. We are also legally obliged to register and/or check your citizen service number (burgerservicenummer - BSN).
  • Comfortable clothing.
  • Medication. If you use medication at home, bring it with you in the original packaging and give it to the nurse. It will be returned to you later. You can also bring along a list of your medications from your family doctor or pharmacist.
  • Relaxation. It can be nice to read, do puzzles, listen to music, etc. Also consider needlework materials, writing utensils, paper, stamps and your mobile phone. Wireless internet is also available. So remember to bring chargers for your phone and any other devices you bring with you.
  • A large bag for your clothing if you are admitted through the Operations Department Admission Centre (O.C.O.).

What shouldn’t you bring with you?

  • It is better to leave valuables such as your watch, wedding ring and other jewelry at home. Our hospital will not be held liable for loss or theft of your property.

Not feeling well, have a cold or flu?

Do you have a cold or the flu? Or do you suspect that you might have been contaminated with another infectious disease such as diarrhea, mumps or tuberculosis? If so, please notify us before you are admitted. You can do this by phoning the person from whom you received the confirmation of your admission date. Often your examination or treatment can be performed anyway, but we will follow special guidelines while we care for you in order to prevent other patients from being contaminated.

To be on the safe side, if you do not feel well or are feverish on the morning of the admission, contact the Admission Centre Operations Department, telephone number +31 522233732 (before 8 a.m.) or the Admissions Service Point telephone number +31 522233016 (after 8 a.m.).

Your stay

We would like to inform you about how things work at the hospital and about the people you will encounter during your hospital stay.

Reception desk

Report to the Reception desk at the main entrance on the day of your admission. The Reception desk staff member will check your personal and insurance data in a computer file against your identity document and your health insurance registration certificate. You can inform us of any amendments here. You can also inform us of any amendments by e-mail at zorgadministratieDM@isala.nl. Always state your name, date of birth and patient number.

We also ask you if we may take a photograph., In addition to your name, date of birth and social security number, this photograph is another way of being able to identify you. We use the photograph only for our Electronic Hospital Information System. If you do not want us to take your photograph, you can state this at Reception.

After you have registered, a receptionist or someone from the Patient Transport department will take you to the nursing department or to the Operations Department Admission Centre (O.C.O.).

In the nursing ward or O.C.O.

Once you have arrived at the nursing ward or O.C.O., you will speak with a nurse about the procedures during your stay in hospital and your surgery, if applicable. You can give the name and telephone number of your contact person to the nurse. It is important that you let the nurse know if you are following a special diet or are sensitive or allergic to certain foods.

From the O.C.O. you will be taken back to the operating room (OR). You will be taken to the nursing ward after the operation. Your things will be brought to you there.

During your stay in the hospital, you will have most contact with the nurses. You can ask them all of your questions about your care and the way things work in the ward.

The rooms in the nursing ward are shared by both male and female patients, because Isala wants to use the available beds in the hospital as efficiently as possible. If you object to sharing a room with male or female patients, you can inform the admission planner. We will then try to take your wishes into account as much as possible.

People come to the Day Care ward for an examination/treatment, a surgical procedure or infusion therapy. If you come for infusion therapy, you can usually be seated in a chair. Even if you come for treatment, you can opt for a treatment chair instead of a bed.

In order to prevent mix-ups with other patients, you will receive a wristband stating your name, date of birth and patient number. You must wear this wristband throughout your stay in our hospital. During your admission, your identity will be checked several times a day so that we are always certain of who you are.

Hospital staff

In the nursing department you will not only have contact with doctors and nurses but also with nutritionists, a departmental secretary, domestic staff and hospital porters. Many of the hospital staff work behind the scenes and you will not deal with them directly.

Depending on your situation and your treatment, other staff members may be directly involved in your care. For example, you may come into contact with a dietitian, occupational therapist, speech therapist, physiotherapist or social worker. For many examinations/tests, such as blood sampling, you will meet medical analysts and laboratory technicians.

There are also volunteers working in many areas in the hospital. They work as hosts/hostesses, guiding patients to the nursing ward.

Leaving the ward

If it is not essential that you stay in bed, you may sometimes leave the ward temporarily, in consultation with the nurse. Please always let the nurse know when you are leaving the ward.
You can have a cup of tea or coffee in the restaurant. You can also purchase soft drinks, fruit and candy there. Outside of opening hours you can use the vending machines.

Pain management and pain registration

Pain levels are recorded in the nursing departments. We do this in order to gain a better understanding of the degree to which you may experience pain. This can help in adjusting the pain suppression to your needs as well as possible. You can read more information about this in the Pain management and pain registration brochure.

Patient safety card

Illustraties patiëntveiligheid
  1. Provide us with all relevant information about your state of health.
  2. Let your healthcare provider know if you don’t understand something.
  3. Discuss the course of your operation in advance.
  4. Write down which medications you use.
  5. Ask questions if the medications appear differently than you had expected.
  6. Follow the instructions and advice.

This is a patient safety card. It contains tips for you to actively contribute towards the safety of your treatment. The patient safety card was developed by the Dutch Patients and Consumers Federation (Nederlandse Patiënten Consumenten Federatie, NPCF) in cooperation with the National Expertise Center for Nursing and Care (Landelijk Expertisecentrum voor Verpleging en Verzorging, LEVV), University Medical Center Utrecht, Isala and the Dutch Association of Medical Specialists (Orde van Medisch Specialisten).

After your admission

Most patients are happy to be able to leave the hospital. To prepare you for going home, this section contains information on being discharged from the hospital and the period afterwards.

Discharge

You can usually go back home on the day of admission. The time at which you will be discharged will depend on the time at which you were admitted.

Medication after discharge

We can ensure that the medicines that you have to take at home after discharge will be waiting for you at your own pharmacy.

Emergency pharmacy

The emergency pharmacy stands in for the pharmacies in the Meppel region outside office hours and is intended for the delivery of medicines and equipment that cannot wait until the regular opening hours of the patient's own pharmacy.
More information can be found in the brochure Emergency Pharmacy (Isala Diaconessenhuis Meppel) (Spoed apotheek - Isala Diaconessenhuis Meppel). The brochure is only available in Dutch and can be found on our website.

Who can you contact?

In the case of (acute) symptoms in the first ten days after you are discharged from hospital, you can phone the outpatient clinic in the daytime. After 17:00, you can contact the Emergency department, telephone number: +31522233268. For symptoms occurring ten days or more after your dismissal from hospital, contact your family doctor.

Do you require assistance at home?

The transfer nurse can make arrangements with a home care organization on your behalf. This is an organization that support you with your personal care or nursing.

Do you require domestic help at home after your admission? Then you must arrange this yourself. Inquire at your local authority Social Assistance Act service desk on how to arrange this.

Transportation home

It is best not to drive yourself home after being in hospital. Your stay in the hospital can affect your attention and driving ability. In addition to the fact that this can result in dangerous situations for yourself and other road users, you also risk being held liable in the event of an accident.
Ask your family or friends to take you home. Of course you can also go home in a taxi, at your own expense. The reception desk can order a taxi for you. Transportation by ambulance only takes place if necessary from a medical perspective. This is arranged by the nurse.

Your family doctor
Your attending physician will inform your family doctor about your hospital admission, any medication and after-care. This way, your family doctor will be aware that you have returned home so that he can assist you further.

House rules

What are the visiting hours? Can you use your mobile phone anywhere in the hospital? And how do you arrange for a TV at your bedside? Useful information for you and your visitors can be found here.

Respect for one another

Like anyone else, at our hospital we expect you to treat your fellow patients, visitors and staff members with respect. Naturally, the same applies to your property and ours. Aggression and violence are unacceptable.

Photography, film and audio recordings

Isala staff members and other people in the hospital may not be filmed, photographed or recorded without their consent. Prior permission must be obtained in order to film, photograph or record someone. Furthermore, anyone who will be in the photograph, film or audio recording must provide his/her written consent.

Visitors

Having visitors is nice but also tiring, not just for yourself but also for your fellow patients. Therefore, we request that you:

  • are accompanied by no more than one person;
  • have consideration for your fellow patients.

The Day Care ward does not have visiting hours. As a patient, you may bring one person to keep you company while you are in hospital. When you are taken to the Surgery ward, this person can wait in the dayroom.

Smoking
Isala Diaconessenhuis is a smoke-free hospital. Smoking is not permitted on the grounds or in the courtyards either. This also applies to e-cigarettes (electronic cigarettes). Smoking is permitted in the two smoking areas:

  • There is a shelter near the back entrance where you may smoke.
  • A smoking zone has been arranged near the main entrance.

Phone calls

Mobile phone
Mobile phones may be used in our hospital. The rooms in which the use of a mobile phone is forbidden are indicated by a sticker or sign on the door.

From your bed
If you would like to make or accept calls but do not have a mobile phone, you can ask your nurse about the possibilities.

TV and radio

If you are admitted to the hospital, you can watch television and listen to the radio from your bed free of charge. For this you will require headphones. You can bring these from your home or buy them at the Reception desk at the main entrance (€2.50).

Internet

You can use wireless internet during your stay in the hospital. After activating wireless internet on your laptop, you can connect to Isala’s internet through your browser. The rules will then appear on the screen.

Social media

Of course you can use social media to share what you think of Isala. In fact, we would be happy for you to do this! However, you cannot just upload photographs, films or audio recordings made at Isala onto social media. The use of social media is subject to the following rules:

  • Always ask the person you wish to photograph, film or record for his/her permission, taking into account the above-mentioned rules for photographs, films and audio recordings. Also explain what you intend to do with the photo, film or audio recording.
  • Respect people’s requests to remove photographs, films or audio recordings after you have uploaded them.
  • Be aware of the nature of social media. Once something is placed on the internet, it is virtually impossible to completely remove it again.
  • Do not do anything on social media that could harm you, other patients or staff members of Isala.

The best care

Isala Diaconessenhuis provides good and safe care, and our patients always come first. We want the care we provide to you to be among the best in the world. Therefore, Isala has committed itself to obtain the JCI accreditation. JCI stands for Joint Commission International and is an international quality standard. By obtaining this accreditation, Isala has proven that all of its locations comply with international standards for quality and patient safety.

JCI

JCI is different to other quality standards. It is about the care you receive in day-to-day practice. So instead of measuring whether all protocols and patient care plans are in order, it measures their effects in the nursing ward, in the operating room and at the reception desk of the outpatient clinic. We also look at matters that concern the hospital as a whole, such as the safe use of medical devices and food safety.

The quality requirements can also have an impact on you. For example, we will ask for your name and date of birth at several times during the care process, so that we can be certain we are treating the right person.
To find out more, please contact your attending physician.

Striving for safe care together

Of course Isala’s healthcare providers are responsible for safe care during your treatment and your stay in our hospital. For example, they must ensure that you receive the right medication and the right treatment for your situation. But you can also contribute to safe care yourself and help us to prevent errors as much as possible.

What can you do?

  • Provide us with all relevant information about your state of health, any medications you use and about any allergies you may have. Tell us how you feel and what you expect from the healthcare provider, and don’t be afraid to ask questions.
  • Let your healthcare provider know if you don’t understand something, or if you have any doubts or concerns. Let us know if you have a feeling that something’s not right. Always check your name and date of birth.
  • Write down which medications you use and bring this list with you: ask your pharmacist for a printout of your medication list, and let us know if you have doubts about the medication you are taking.
  • Ask questions if things go differently than you had expected: for example, if the healthcare provider provides you with a different treatment than you thought had been agreed. Don’t be afraid to ask.
  • Follow instructions and recommendations carefully, and ask what you can and cannot do. Let us know if you feel that you have received conflicting recommendations or information.
  • Feel free to bring along a family member or friend during your consultation with the physician or another healthcare provider. Two sets of ears hear more than one.

Right to privacy

All of our staff members are legally obliged to observe confidentiality with regard to your personal details. Only your attending physician, your family doctor, your home pharmacy and other healthcare providers directly involved in your care have access to your details. Information about you may only be provided to third parties with your written permission.

Your information can also be used for the registration of scientific research. This registration is anonymous, meaning that your name and all other personal details are omitted. This also applies to the collection of data in the context of quality control and improvement. If you object to the registration of your information, you can inform your healthcare provider directly. You can also inform the privacy officer.

There is more involved in the right to privacy. Medical procedures must be performed without others being able to see them. You can ask to speak to your healthcare provider in a separate room. Your privacy must be respected as much as possible.

The privacy officer can be reached by telephone Monday through Thursday from 8:00 to 15:30 at +31384247255 or by email at privacy.functionaris@isala.nl.

He/she can also be contacted in writing:
Isala
Attn. Privacy Officer (Privacyfunctionaris)
Postbus 10400
8000 GK Zwolle

To find out more about your rights and obligations, read the Patients section in 'Rights, obligations and complaint handling' on our website (Rechten, plichten en klachtenbehandeling; only in Dutch available). Or read the leaflet Patient rights and responsibilities.

Address details

Isala Diaconessenhuis
Hoogeveenseweg 38
Postbus 502
7940 AM Meppel
+31522233333

If you have any questions after reading this information, please do not hesitate to ask. Our staff members will be happy to assist you.

Hospital expenses

Please visit our website for information about paying for hospital care. Go to the 'Patients, Prices' section’ (only in Dutch available).

Your opinion counts

During your stay in the hospital you will receive a questionnaire. We would very much like to know not only about things with which you are satisfied, but also about things with which you are less satisfied. We can improve our patient care on the basis of your experiences. You can hand in the completed form in the department or leave it at the Reception desk at the main entrance. You can also mail in the form after you have returned home. In addition, a random group of patients is sent a questionnaire as part of our patients' satisfaction survey.

Disclaimer

Isala has taken the utmost care in compiling this information. Nevertheless it is possible that the published information is not or is no longer complete or correct. No rights may be derived from the content of this information and Isala will not be held liable for any damage arising from incomplete or incorrect information.

23 november 2018 / 7354

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