Going to the outpatient clinic of Isala Dermatological centre (EN) Going to the outpatient clinic of Isala Dermatological centre (EN)

At the registration column in the hall of building A at the Dr. Spanjaardweg 29, you register with your ID (passport, driving license or identity card) and not with a hospital ID card or appointment card. The registration column has a large video display which shows clearly, and step by step, how to register. You operate the device by touching the screen with your finger.

Watch the video explaining the central reception and digital registration (voice-over in Dutch). Or read the three steps on this page.

Three easy steps

• Step 1: scan your ID
  You scan your ID in the slot of the registration column. On the basis of the Citizen Service Number (BSN), your personal information will be retrieved. If you come for an appointment for a child, then scan the ID of the child. For based on the identification requirement for the healthcare sector, everyone from zero years of age must be able to identify themselves at a hospital. If he or she does not yet have an ID, please report to the Central Desk. The screen will also refer you to the Central Desk if your data is incorrect or unknown to us.
• Step 2: check the data
  After scanning, make sure the information is correct. All appointment details appear on the screen.
• Step 3: going to the outpatient clinic of Isala Dermatological centre (building A at the Dr. Spanjaardweg 29).
  At Isala Dermatological centre you are obviously already at your destination. Arriving at the appropriate floor, you can see which waiting area you must go to. The consulting doctor or nurse will then fetch you from the waiting area.

What else should you bring?

When visiting the outpatient clinic, you should always take the following with you:

• a valid ID (driver's license, passport or identity card);
• the referral letter from your general practitioner;
• a current list of medications you are taking. This current medication list can be obtained from your pharmacy;
• your recent insurance data (health insurance card or your health insurance policy schedule).

Isala helps remind you of your appointment

An appointment at the outpatient clinic, is, of course, not for nothing, so you wouldn't want to forget it. Therefore, it is now possible to get a reminder by text message or email two weekdays before an appointment. This extra service applies to all specialisms at Isala. In order to use this service, please send us your mobile phone number and email address.

You can register your details as follows:

• Via the 'MijnIsala' section: go to MijnIsala.nl, log in with your DigiD, go to 'Persoonlijke gegevens' [Personal data]. Click on the 'Wijzigen' [Change] button at the bottom right of the screen and customize your data. Click on 'Gereed' [Completed]. Your data is changed.
• By filling in a card: you can request this from and return it to the outpatient clinic or the Central desk in the Central Hall.
  Your mobile phone number and email address will not be used for other (commercial) purposes.

Consultation with the medical specialist

The medical specialist will give you information about your disease or condition, the proposed examination, treatment or surgery, medications and any side effects. Together with your consulting doctor, you then decide about the examination and/or treatment you are undergoing. In order to do this, you must have the correct information and you must also understand it, because without information you cannot consent to an examination and treatment. If the explanation given by the medical specialist is not clear, or if he uses terms you do not know, feel free to ask for further explanation.

Tips to prepare for the consultation

Before the consultation

• Make sure you know in advance what you want to say. It is enlightening to your doctor if you say clearly what you think and what you want.
• Think beforehand about what you want to know and write down your questions in order to be sure that you do not forget anything.
• Take a family member or close friend with you, someone who can help and with whom you can talk about what was said. Two hear better than one.

During the consultation

• Ask for an explanation if something is not clear, for example, when medical terms are used.
• Ask your questions at an opportune moment, and not just before you must leave.
• Ask if there is an information brochure or website about your illness, examination and/or treatment.
• You can also ask if there is a patient organization for people with the same disease or condition.
• Discuss with your doctor how to reach him or someone else (for example, a nurse) to discuss any questions you may have.
• Make sure you take plenty of time to think carefully about the proposed examination and/or treatment. You decide whether you give consent for the examination and/or treatment. You can always, at a later time, inform the doctor of your decision.
• At the end of the consultation, list the key points once again. For example: "Is this what you said ..?" In this way, you can check if you have understood everything well.

Questions that you can ask

• What is wrong with me and what is the cause of my complaint?
• What happens if I do not have the examination and/or treatment?
• What examination and/or treatment does the doctor want to do and for what purpose?
• What are the risks and consequences of the examination and/or treatment?
• What other examinations and/or treatments are possible and what are the risks involved?
• When will the examination and/or the treatment take place?
• How long does the examination and/or treatment take?
• When and how do I get the results of the examination and/or treatment?
• What can or should I not do after the examination and/or treatment and how will I feel?
• What are my prospects?
• What are the consequences for me in everyday life?
• How long will it take before the symptoms are reduced?

Further testing

It is possible that your medical specialist may refer you for further tests to another department of our hospital. Thus, perhaps you need to have an X-ray at the X-ray department. You may also be sent to the laboratory for a blood test. We will try to schedule this test immediately after your visit to the medical specialist. If that is not possible, another appointment will be made for you.

Test results

If your general practitioner referred you to a department at our outpatient clinic for tests (such as the X-ray department or laboratory), your own general practitioner will inform you of the results.

If you were referred by a medical specialist, you will get the results of the tests from him or her. This is done by telephone or during your follow-up appointment at the outpatient clinic. At that time, any necessary further treatment will be discussed.